BMW Sales Executive
Stephen James is a group of BMW and MINI sales centres, and it is the largest and the only privately owned Limited Liability Partnership in the UK BMW network.
Stephen James is a family owned business and was first established in 1970, since when it has grown from 1 dealership located in Enfield into 4 prestigious dealerships, extending into Kent; the 4 sites are situated within the M25 radius. The Head Office being in Enfield and other sites located in Bromley, Ruxley and Blackheath.
Job Description
Overview
As a BMW Sales Executive, you will be responsible for every aspect of the sales process - meeting and greeting customers, discussing their wants and needs, demonstrating the unique features and technologies that make owning a BMW an absolute delight and generally being the main point of contact for your customers. You will need to be an expert on every model in the range, an ambassador for the brand and the face and personality of your dealership.
Main responsibilities and duties include, but will not be limited to:
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To achieve vehicle sales and profit targets, and vehicle related service objectives by providing premier customer service and consultation
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To sell cars and achieve profit targets
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To handle all customer enquiries and vehicle related service objectives by providing premium customer service
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To have strong product knowledge and speak confidently and effectively to existing and potential customers about our cars
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To prospect new customers and to maintain positive relationships with existing customers with strong communication skills
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Providing first class customer service and consultation to customers whether face-to-face, phone, online or alternative channels
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Pro-actively and consistently prospecting new and existing customers via regular direct approaches, telephone or event marketing. Communicating product, finance, and technology.
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Creating & maintaining customer records and administrative information on relevant databases (contact details, date of last contact, customer notes)
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Building and managing a personal database of customers
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Creating and coordinating customer appointments
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Communicating and liaising with customers from initial contact through purchase and the lifecycle of the product
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Qualification of customer needs including clarifying the type of vehicle use, suggested equipment, delivery date, financing/insurance, purchasing reasons and additional relevant information (e.g. hobbies)
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Proactively providing customer test drives based on the customer's needs.
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Negotiating the sale around the type of vehicle suitable based on assessment of customer needs and effective qualification. Organising and making necessary arrangements for test drives including preparation and checking of the vehicle
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Effectively negotiating the sale of the car and working closely with the BMW Sales Manager or Business Manager
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Providing quotations to new and existing customers including liaising with Sales or Business Manager regarding finance negotiation and insurance issues
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Processing a customer's used car valuation, including initiating a technical evaluation and commercial appraisal, prior to providing the valuation quote
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Initiating and supervising the timely and reliable processing of all correspondence and documentation in relation to the sale and financing of the delivery, including coordinating the date for used car take-back
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Creating necessary vehicle and customer documents
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Processing and managing the vehicle order
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Managing customer change requests
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Making arrangements for delivery
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Conducting final checks prior to ensuring handover to customers, and provide positive handovers to customers by reflecting the brand values
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Ensuring regular communication with existing customers and supporting the service department with referrals
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Processing complaints to the complete satisfaction of the customer, the dealership and the company
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Liaising with internal staff on customer and business processing
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Maintaining knowledge of the complete product range including new technologies and competitors
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Conducting customer market research and reviewing used prices online
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Ensuring the showroom or product displays are up to date and acceptable for viewing
Your experience
We are believers in investing in talent and potential, however for the best chance of success; experience in most of the following will stand you in good stead.
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To be considered for the role you must
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You should have 5 GSCE grade C and above or, an equivalent. You will ideally have at least two years' experience of working in a sales environment.
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You should have good IT skills including the ability to use Microsoft Outlook, Word, Excel to an intermediate level
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You would have proven previous experience in delivering excellent Customer service
- You must have a valid clean driving license
Please submit a full CV, along with a covering letter that demonstrates what you would bring to the role, the organisation, and how you fill the occupational requirement .
Please provide suitable daytime and mobile contact details as well as a confidential email address wherever possible.
Please submit all paper work electronically via the apply button