Solutions Engineer - EMEA

About Us

At AppDynamics, our Application Intelligence Platform helps today's software-defined businesses proactively monitor, manage and optimize the most complex software environments. All in Real Time, and all in production. With cloud and on-premise deployment flexibility, AppDynamics works and partners with many of the world's most innovative companies. With over 2,000 high profile and global customers, and year over year growth above 150%, we are disrupting the multi-billion dollar Application Intelligence market.

AppDynamics is headquartered in San Francisco and is expanding globally. Founded in 2008 and led by proven innovators, AppDynamics has rock solid funding from top tier venture capital firms including: Greylock, Lightspeed, Kleiner Perkins and IVP.

About You

First and foremost, you have a B.S. degree in Computer Science or Software Engineering (M.S. degree preferred). You have the ability to effectively prioritize and execute tasks in a high pressure, startup environment and have proven yourself as an analytical thinker and problem solver.

You also have:

• 1-2 years of experience working on distributed enterprise software products
• 1-2 years of experience in customer-facing positions as a professional services consultant or sales engineer
• Strong knowledge of J2EE and .NET frameworks like Struts, Servlets, Spring, EJB, Hibernate, .NET 3.0, 3.5 and 4.0.
• Project management skills preferred
• Prior development background in J2EE or .NET stack is a strong plus

About the Role

AppDynamics' Center of Excellence is actively looking for a Solutions Engineer to join our Technical Account Manager (TAM) team working side-by-side with Senior TAMs to support our largest and most strategic customers by providing valuable technical and professional guidance around operations and performance optimization of their application infrastructure. The Solutions Engineer will develop deep understanding of the AppDynamics solution through product training, Sr. TAM mentoring, and hands-on experience, and act as both a technical advisor and enablement specialist supporting some of AppDynamics' highest profile customers.

The Solutions Engineer will work side-by-side with a Sr. TAM to build and maintain long-term relationships with customers by understanding their business goals, challenges, and market opportunities then helping to solve these problems with high-grade technical solutions. This is a great position to enhance your customer facing skills while leveraging your technical expertise to solve real life business problems for Fortune 500 companies.

Other responsibilities include:

• Build deep technical expertise on the AppD product and the application stacks and use those skills to address customer issues as needed
• Help customers setup policies, alerts, dashboards and custom configuration to get full visibility into their entire environment
• Train customers on best practices and AppDynamics' features to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed
• Function as a front-line technical resource for "best practice" and informal customer questions for key accounts
• Design and develop innovative solutions to integrate AppDynamics in customer's environment and make it a part of their day-to-day operations
• Ensure and document full deployment of AppDynamics product in our customer's environment
• Provide clear and constructive product feedback to AppDynamics' product management teams based on customer requirements and suggestions
• Help document best practices in developing and deploying AppDynamics in customer environments
• Manage competing requests across simultaneous client engagements

Note to Recruiters and Placement Agencies:

AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee.

AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.