Technical Account Manager - EMEA

About Us

AppDynamics is the leader in next generation solutions for managing modern, distributed, and extremely complex applications residing in both the cloud and the data center. Our customers include some of the largest web sites on the planet, who use our products to monitor and troubleshoot applications distributed across thousands of Servers.

With the paradigm shifts to horizontally distributed applications, service oriented architectures, cloud hosting, and agile deployment it is more complex than ever to manage large-scale applications. The innovative AppDynamics technology greatly simplifies managing these modern application architectures. With over 1100 high profile customers and year over year revenue growth above 175%, we are disrupting the multi-billion dollar Application Intelligence market.

Founded in 2008 and led by proven innovators, AppDynamics has rock solid funding from top tier venture capital firms including:

Greylock, Lightspeed, Kleiner Perkins and IVP.

About You

First and foremost, you have the ability to effectively prioritize and execute tasks in a high pressure, startup environment. You are fluent in English and French. You have proven analytical and problem-solving skills as well as customer-facing skills.

You also have:

• B.S. in Computer Science or Computer Programming
• M.S. degree or equivalent technical training or industry experience is preferred
• Extensive hands on development with J2EE and/or .NET frameworks like Struts, Servlets, Spring, EJB, Hibernate, .NET 3.0, 3.5 and 4.0
• 8+ years of experience working on distributed enterprise software products
• 5+ years of experience in customer-facing positions as a professional services consultant or sales engineer
• Strong project management skills
• Good understanding of strategic sales process

About the Role

We are looking for a Technical Account Manager (TAM) to assist strategic customers with deployment and configuration activities and following the initial rollout, help drive adoption of AppDynamics in their organization, including technical assistance, knowledge transfer, APM solution and technology evangelism, integration, migration and customization assistance. The TAM will be a single point of contact providing valuable guidance to AppDynamics customers around performance optimization of their applications, application infrastructure, and operations. The TAM is expected to have recent coding experience in either J2EE or .Net, as he or she will be working hands-on with the AppDynamics product as well as the customer's application stack. The TAM will also be a technical account owner, building and maintaining long-term relationships with customers by understanding their business goals/pain areas and advising AppDynamics can be leveraged to resolve these problems.

The TAM will act as a Customer Advisor and primary liaison with AppDynamics and will be accountable for identifying and directly addressing all business and technical issues that maybe arise. They will coordinate resources across the AppDynamics organization, when necessary, working closely with Enterprise Architects, Enablement Solution Engineers, and Customer Success Engineers. TAMs will focus on expanding AppDynamics platform adoption and standardization within customer accounts, driving relationships at every level internally and externally to advocate AppDynamics technology and influence change. In addition to these activities, TAMs will be responsible for reporting, providing status reports to customers and providing key metrics and insight to internal AppDynamics teams as needed.

Responsibilities include:

• Provide hands-on assistance with deployment and configuration activities to strategic customers as needed
• Provide project leadership for the customers to drive adoption of AppDynamics in their organization
• Ensure/track full deployment of AppDynamics product in the customer environment
• Design and develop innovative solutions to integrate AppDynamics in their environment and make it a part of their day-to-day operations
• Provide knowledge transfer to customers on the best practices of usage and configuration
• Build deep technical expertise on the product and the application stacks and use those skills to address customer issues as needed
• Manage and drive competing requests across simultaneous client engagements
• Provide clear and constructive product feedback to AppDynamics product management teams based on customer requirements
• Help document best practices in developing and deploying AppDynamics in customer environments
• Function as a front-line technical resource for best practices and informal customer questions for key accounts

Note to Recruiters and Placement Agencies:

AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee.

AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.