System Center Engineer - Third Line Support

Systems Centre Engineer - Third Line Support

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow, both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

We are currently looking for a highly technical individual with solid capability as a Third Line Support Engineer and the ability to support Business requirements and technology solutions.

You will need to have a broad technology background and have previous experience at an enterprise level with multi sites.

Our initial need if for someone to join our team currently working on a large Transformation programme where System Center Configuration Manager is used for patching and System Center Operations Manager is used for monitoring.

Responsibilities:

• Review Business Requirements Specifications, Use Cases and Technical Requirements Specifications.
• Support projects, integrated multiple systems (bespoke and COTS).
• Provide technical support on projects, managing subject matter experts and application designers to ensure the coherency of end-to-end designs.
• Ensure that technical dependencies are identified and managed throughout the project life cycle.
• Ensure that compliancy to design is tracked through the project life cycle through to deployment.
• Ensure documentation for systems design is maintained

Skills and Experience:

• Extensive experience of performing a Systems Management Support Engineering role in a Service or Consultancy organization
• Demonstrate experience of having worked on large scale technology projects circa GBP1 million+
• Business Domain experience in some aspects of the following:
• Extensive experience of supporting technically complex solutions throughout the complete IT life cycle ( Build, Test & Production)
• Able to contribute to technical support, service support and provide innovation
• Interface with project managers and other departments to ensure the support of multiple projects.
• Very strong verbal and written communication skills - and be able to communicate effectively with Senior Management, Business Users and Technical staff.
• Proven experience in working with multi-site teams, especially integrated offshore-onshore teams.
• Demonstrate attention to detail
• 5 years plus experience in a Systems Management Support (third line support) role
• Referenceable experience (preferably certified) on System Center Configuration Manager 2012 or System Center Operations Manager 2012
• Also strong experience of using SCOM/SCCM/eventracker/patching when solving systems management issues.