Customer Service Advisor
- Recruiter
- Resource Management
- Location
- Bath
- Salary
- 18000.00 - 21000.00 GBP Annual + benefits
- Posted
- 04 Mar 2015
- Closes
- 11 Mar 2015
- Sectors
- Health, Nursing & Social Care
- Contract Type
- Permanent
- Hours
- Full Time
Customer Services Advisor
Bath
Salary: GBP18,000-GBP21,000
Our client is a leading Wealth Management organisation based in central Bath. They enable Financial Advisers to trade client investment portfolios and currently have over GBP6 billion Assets Under Management.
An excellent opportunity has arisen for someone to establish themselves in this growing industry by joining the business within their Front Office team as a Customer Services Advisor
The purpose of the role is to provide a high level of service to IFA's and High Net Worth clients over the telephone with regards to their investment products such as Stocks, Shares, Bonds and Pensions.
Key Responsibilities:
Provide information and updates on clients investment products
Take ownership of queries from start to finish using your initiative and customer service skills
Pro-actively seek ways to improve the service for our clients
Process client transactions and enquiries accurately and in a timely manner
Identifying customer complaints and taking ownership of them through to resolution in accordance with the complaint handling procedure
Required knowledge, skills and experience:
Experience within Customer Services ideally from within Financial Services but this is not essential
Excellent communication skills and telephone manner
Strong customer focus and ability to build rapport with clients and customers over the telephone
This is a fantastic opportunity to join an expanding organisation that will provide long term training and development potential