Senior Systems Engineer - Cisco - VOIP - Firewall
Due to massive growth my client are looking to recruit a number of Senior Telecoms Systems Analyst to be based within a number of UK sites.
This role has SC clearance as mandatory due to the nature of the work. To apply, you must be willing and able to undergo the UK's vetting process. Non-UK nationals applying for vacancies where a security clearance is a mandatory requirement, must meet the UK's 5 year residency criteria in order for their application to be considered.
Key Tasks
* To understand internal and customer networks, including assignment as lead engineer for specific customer accounts
* To investigate and resolve complex and high-priority incidents on telecommunication/network services passed from 1st and 2nd line teams
* To author and implement changes related to telecommunication services
* To work on problems related to telecommunications services
* To liaise with third party providers of services (public telecoms operators, software and hardware maintainers)
* To liaise with application, server, database, SAN, and security teams during complex incident or problem investigations
* To provide advice and guidance on availability and capacity issues related to telecommunication services
* Defining capacity, performance, and error thresholds in line with industry best practice
* Defining house-keeping policies in line with industry best practice
* To pro-actively investigate and advise on service improvements across the range of telecommunication services
* To engage in audits, review and customer infrastructure where required as part of service improvement initiatives, including visiting customer premises
* To provide input to/or lead service improvements related to network toolsets and automation
* Authoring and reviewing work instructions and standard operating procedures
* Authoring and reviewing incident reports for high priority or complex incidents
* Providing input to disaster recovery plans and providing support during disaster recovery tests
* Working with design and implementation teams while introducing new projects into Business As Usual support
* To contribute information and data that may be required for periodic reviews with Third Party vendors to ensure compliance with agreed processes, procedures, and Service Level Agreements
* Authoring and maintaining documentation related to networks services, such as topology diagrams, IP lists, asset lists etc
Skills/Exposure:
Candidates will ideally have either CCNP or CCNA accreditation's. Good knowledge of Cisco, Switches, Firewalls and VOIP. Exposure to Cisco Nexus would be seen as a bonus
Hy-phen Limited is acting as an Employment Business in relation to this vacancy.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.