Windows/Unix Engineer

Capita, a FTSE100 company is looking to hire a new Windows Engineer in their West Malling datacentre.

The position will be working as part of a team of engineers who cover multiple clients on a business as usual basis, however, the role also provides opportunity to engage in new project work across a wide variety of client types.


Responsibilities:

• To assist in the provision of a high standard of technical support and service delivery as per operating level agreements.
• To participate in maintaining technical cover across the group.
• Participation in the on-call rota for the primary skill groups assigned to the team and in maintaining shift cover.
• Problem ownership/management.
• Adhere to Remedy usage guidelines and take active role in the teams Remedy call queues, change assessments and implementations
• Provide customer interface where necessary.
• Maintain a high standard of technical project delivery and associated documentation
• Undertake training both course based and in working situations in order to further skills and knowledge
• Assist other support teams both internal and external to ACE Service Delivery & Operations as requested.
• Assist in the production of monthly/daily client reports and service improvement plans.
• Employ preventative maintenance and proactive solutions wherever possible.
• Responsibility for following standardised procedures including

Essential

• 5 years in a support environment
• Exposure to backup environments
• Someone willing to learn (including self-study)
• Team Worker

Desirable

• Understanding of backup infrastructures (Virtual Tape Libraries, Tape drives, Archiving, restores, registrations)
• Knowledge of a backup product (backup exec, Arcserve, TSM, Avamar, NetBackup, Networker)

Personal

Excellent written and verbal communication skills as contact with engineers and clients at all levels is required.

Must be self motivated and passionate about service delivery to a high standard.

Ability to learn new and varied skills within the support environment.

Ability to coach other members of staff and impart knowledge in an effective manner

Ability to work well under pressure and within given timescales.

To work within a team environment

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.