IT Support
- Recruiter
- Red Recruitment
- Location
- Bridgend, Wales
- Salary
- £15500 - £17500 per annum + free parking, onsite canteen
- Posted
- 02 Mar 2015
- Closes
- 30 Mar 2015
- Ref
- IT6
- Contact
- Lucy Ferrin
- Sectors
- IT, IT Support
- Contract Type
- Temporary
- Hours
- Part Time
We have an excellent opportunity to join an established company in the Bridgend area as an IT Support Engineer.
As an IT Support Engineer, you will join a mature and friendly environment with great opportunities to go permanent.
I.T. Support Engineer role:
- Be readily available to answer the phone to our clients in a professional and efficient manner.
- To provide front line troubleshooting, diagnostics and to provide technical fixes.
- To support a variety of custom made/bespoke applications, Microsoft applications and desktop applications. Plus a variety of off-the-shelf industry tools.
- To support networks, hardware and printers etc.
- Actively employ, share and contribute to the company's knowledge base.
- Manage open incidents in line with industry best practice guidelines.
- To support local and Global clients.
- Take control, understand goals and own your performance.
IT Support Engineer Essential Skills / Experience:
- Problem Solving
- Trouble shooting
- Good written and spoken communication skills
- Able to work under your own initiative as well as part of a team
- Excellent knowledge of Microsoft Applications
- Self-motivated
- Punctual
IT Support Engineer Desirable Skills / Experience:
- Previous experience working on a Service Desk
- An understanding of working to SLAs
- Knowledge of Active Directory
- ITIL Awareness