IT Support Analyst

IT Support Analyst

About our client Our client is committed to helping all of their stakeholders succeed. With 69,000 professionals in 40 countries across America, Europe and Asia Pacific providing end-to-end IT and business process services that facilitate the ongoing evolution of their clients' businesses. Committed to helping their clients achieve their business goals; to providing employees with rewarding careers; and to offering shareholders superior returns over time. Our Client are in the business of delivering results.

These roles offer a fantastic opportunity to become a member of an Award Winning, World Class Service Desk supporting over 180 clients on a Global scale. There are excellent opportunities to progress your career, in a number of I.T. roles.

Main Tasks and Objectives I.T. Support Analysts are required to:
*Be readily available to answer the phone to our clients in a professional and efficient manner.
*To provide front line troubleshooting, diagnostics
and to provide technical fixes.
*To support a variety of custom made/bespoke applications, Microsoft applications and desktop applications. Plus a variety of off-the-shelf industry tools.
*To support networks, hardware and printers etc.
*Actively employ, share and contribute to the company's knowledge base.
*Manage open incidents in line with industry best practice guidelines.
*To support local and Global clients.
*Take control, understand goals and own your performance.

Essential Skills / Experience:
*Problem Solving
*Trouble shooting
*Good written and spoken communication skills
*Able to work under your own initiative as well as part of a team
*Excellent knowledge of Microsoft Applications
*Self-motivated
*Punctual

Desirable Skills / Experience:
*Previous experience working on a Service Desk
*An understanding of working to SLAs
*Knowledge of Active Directory
*ITIL Awareness