Sales Order Manager

This small sized company based in the Oxford Science Park distributes clinical skincare across the UK to Medispa's, Doctors, Beauty Therapists and Nurses. They are a small team of hardworking people who have fun at work but also work to strict pressurised deadlines.

The main role of the job is to administrate sales orders over the phone and via email. You are the face of their company and often the first port of call for their clients. They demand good service, an ability to understand there account and with business savvy thinking. An understanding of process is key, redesigning process's and managing people and relationships.

The job involves managing a picker / packer who is at your disposal to pick and pack orders, as well as invoice or complete sales orders for you if you need. Although the picker packer packs their parcels, sometimes this role will fall to you.

They pride themselves on being a company that promotes health and well being therefore an interest in healthy lifestyles choices would be advantageous. They are also passionate about the 3 skincare / anti-aging products they distribute.

Responsibilities:

- Processing Orders using SAGE
- Giving Great Customer service and dealing with complaints when they arise
- Stock Take and Stock Ordering
- Communicating effectively with their customers and team members.
- Reporting Daily figures
- Booking Fed Ex Mail Orders / Couriers
- Telephone orders / back orders
- Processing Refunds
- Administering Product Returns
- Upselling on the phone
- Dealing with client incentive scheme

Skills and Experience:

- SAGE, Microsoft Suite.
- Must thrive under pressure in busy and fast paced environment. This job can be very pressurised.
- Good at time management and the ability to communicate directly, clearly and honestly.
- Attention to detail is KEY ! Can do attitude, outgoing and confident
- Excellent Telephone manner with a desire to problem solve.
- Excellent Attendance to work
- Ability to work legally in the UK
- Excellent written and spoken English
- Passionate, Lively, Energetic and Friendly.

Mon-Thursday 09:00 ­ 17:30 and Friday 09:00 ­ 17:00 with a 30 minute lunch break.

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