Change Manager

The Change Manager

Connect44 is looking for The Change Manager, permanent role

Establishing the Change management regime and governance for the term of the contract

Support the recruitment of the Service Management team (Including producing job specifications and interviewing/selecting staff).

Build and develop the ongoing Change relationship with the customer

Responsible for the Change process, procedure and delivery

Accountable for overall Change Management satisfaction and service delivery to contractual SLAs and KPIs.

Leverage expertise and resources from the relevant Managed Services departments (including Operational Support, Engineering Solutions, Transformation, Problem, Release and Configuration) to deliver a consistent experience and excellent service

Co-ordinates and sets periodic requirements, objectives and targets setting for Change Management.

Underpinning technical services in line with evolving business needs

Ensure business objectives are achieved through proactive and diligent management of Change to successful conclusion

Establish and maintain timely communications with all Change stakeholders to ensure they are fully informed

Conducts holistic Change management reviews with customers, covering full suite of relevant services

Establish, govern and evolve an effective and agile and cohesive Change Management process in line with Huawei MSUP suite.

Own all Change Management activities, including: approval of minor change, impact assessment, chairing the Change Advisory Board (CAB); production of management information/KPI's,/Request For Changes (RFCs)/change schedule; process documentation

Drive change process compliance via training, education, KPIs, policies, etc.

Identify process improvements to the change processes, procedures and tools ensuring alignment with best practices and leveraging of tools to automate/streamline routine/repeat requests

Collaborate with Incident Mgt and Problem Mgt disciplines to investigate and mitigate against change related incidents

Co-ordinates and sets periodic requirements, objectives and targets for Change Management and underpinning technical services in line with evolving business needs

Ensure business objectives are achieved through proactive and diligent management of change to successful introduction into the live environment, whilst protecting customer experience

Leads change request evaluations and owns/champions the change management process

Develops agreed service level targets and target improvements related to Change Management and underpinning services.

Continually evolves the Change management discipline in line with recognized industry best practices and Huawei specific MSUP

Educates the wider business on Change Management processes and benefits, driving compliance with the processes by all

Responsible for the Change Management SLA's identify and implement corrective actions as required.

Drive year on year continuous improvements in service quality across Change Management by establishing a Continual Service Improvement process and relevant governance

Support continuous improvement of Change processes ensuring close interlock and alignment with customer processes.

Maintain a detailed understanding of how Huawei & 3rd party activities work relating to Change Management.

Drive third party vendor management with regards Change Management

Skill Requirement:

Bachelor's degree in technical field, or equivalent experience.

More than 5 years of working experiences in IT field as solution architect, and have IT outsourcing experiences is better

Experience in delivering successful CAB in large customers

Service delivery management experience in complex technology based outsourced businesses

ITIL/eTom knowledge and certification is preferable

Fluency in English and the local language (written and verbal)

Career path:

Technical engineer

-> solution architect

-> team leader

>change manager

Understands the Importance of Culture in a successful organization.

Please send your CVs