Infrastructure Support Analyst

Infrastructure Support Analyst/Server Support Analyst

Permanent

London City

Financial Services

GBP30,000-GBP35,000

Server 2008/Active Directory/Exchange/BES/Symantec/MCSE - MCITP

Are you a Service Desk Analyst? Willing to take your career to the next step and work for a highly reputable organisation in the City??

Our client, who operate within the London Insurance Market is very keen to take on board an experienced 1st-2nd Line Support Analyst with a view to go into a server management area or someone who already worked as a Server Infrastructure Specialist.

What's required?

• Good understanding and experience of Exchange 2007/Exchange 2010.
• Good understanding and experience of Symantec Enterprise vault v10 including Discovery Accelerator
• Good understanding and experience of Symantec Antivirus for Microsoft Exchange.
• Strong experience of supporting Microsoft Outlook 2007/2010.
• Good understanding and experience of cloud based email security solutions, Postini or Symantec Cloud.
• Experience in Microsoft systems administration coupled with relevant professional qualifications (typically MCSE/MCITP)
• Good understanding of SQL Server, IIS, Active Directory and other key Microsoft server technologies.
• Experience of Blackberry Enterprise server.
• A good understanding of network protocols particularly TCP/IP.
• Strong Microsoft Systems/desktop administration/management skills.
• Solid understanding of Microsoft Back Office products.
• Keenness to learn technologies outside core area of expertise.
• Solid experience in writing policies and procedures and other support documentation.
• Excellent troubleshooting/problem solving skills.
• Demonstrable understanding and knowledge of Customer Service best practice (essential).
• Proven ability to maintain high levels of customer care at all times.
• Ability to respond constructively to changing demands by meeting tight deadlines and maintaining quality and service standards.
• Strong sense of ownership.
• A good team player.

Please send your application for consideration.

Please refrain from calling!