Helpdesk/1st Line Support Analyst - MS Windows, Office

Helpdesk/1st Line Support Analyst - MS Windows, Office

Helpdesk/1st Line Support Analyst required to provide first line support for a thriving global law firm within for their office based in Guildford.

An exciting and rare opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company. This role suits anyone with a keen interest in IT Support, looking to develop new skills and progress their career within IT!

Working as an Helpdesk/Support Analyst your key responsibilities should include:

• Operation of a help desk facility for users throughout the law firm by providing desktop support
• Resolving IT Support issues, aiming to resolve as many calls as possible as first point of contact
• To escalate calls internally and with third parties
• Responding to How do I.. queries

Your technical knowledge should cover as many of the following as possible:

• Windows XP/Windows 7
• Office 2003/Office 2010
• Laserform
• Bighand
• Workshare
• Active Directory - User Admin
• Autonomy Worksite/Filesite
• Windows Server 2003/2008
• Citrix

This role is an exciting opportunity for an enthusiastic customer focused individual looking to work within a leading law firm. Candidates should have a strong emphasis on customer service skills and be ambitious to learn. This is a rare and exciting opportunity in order to start your career within a professional services company dealing with the most up to date technology.

Helpdesk/1st Line Support Analyst - MS Windows, Office