Helpdesk/1st Line Support Analyst - MS Windows, Office
- Recruiter
- Information Technology Services
- Location
- Guildford
- Salary
- 23000.00 - 28000.00 GBP Annual
- Posted
- 27 Feb 2015
- Closes
- 28 Feb 2015
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Helpdesk/1st Line Support Analyst - MS Windows, Office
Helpdesk/1st Line Support Analyst required to provide first line support for a thriving global law firm within for their office based in Guildford.
An exciting and rare opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company. This role suits anyone with a keen interest in IT Support, looking to develop new skills and progress their career within IT!
Working as an Helpdesk/Support Analyst your key responsibilities should include:
- Operation of a help desk facility for users throughout the law firm by providing desktop support
- Resolving IT Support issues, aiming to resolve as many calls as possible as first point of contact
- To escalate calls internally and with third parties
- Responding to How do I.. queries
Your technical knowledge should cover as many of the following as possible:
- Windows XP/Windows 7
- Office 2003/Office 2010
- Laserform
- Bighand
- Workshare
- Active Directory - User Admin
- Autonomy Worksite/Filesite
- Windows Server 2003/2008
- Citrix
This role is an exciting opportunity for an enthusiastic customer focused individual looking to work within a leading law firm. Candidates should have a strong emphasis on customer service skills and be ambitious to learn. This is a rare and exciting opportunity in order to start your career within a professional services company dealing with the most up to date technology.
Helpdesk/1st Line Support Analyst - MS Windows, Office