Network Support Engineer - Hosted Telecommunications

This is an opportunity for a Network Support Engineer to join an established UK pioneer in Hosted Telecommunications that has always pushed the envelope of innovation within a uniquely supportive environment for employees to thrive.

They enable businesses to focus on what they're good at by delivering total peace of mind, so they work hard to become their trusted partners and give them total support, taking ownership with passion and confidence.

Joining a company like this gives the successful candidate the opportunity to be working on technology that is at the forefront of modern communications systems.

The Role

In a highly varied remote and client-facing role to:

- provide technical support to their customer base (from setting up new customers to fault management)
- configure their cloud communications system
- deal with suppliers and ensure timely resolution of faults

The successful candidate will be technically minded with strong problem solving skills.

Minimum Requirements

- Degree Educated in either Telecommunications or Computer Science
- Working knowledge of Linux
- Java programming experience
- Network analysis experience (Sniffing/Capturing)
- IP networking experience (switching & routing)
- Understanding of DSL technologies
- Excellent customer service skills
- Around 2 years experience in a technical support role
- Exposure to SQL databases
- An interest in telephony

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