Trade Desk Specialist - Financial Institution - London - Permanent
- Recruiter
- Radley James Ltd
- Location
- London
- Salary
- 60000.00 GBP Annual
- Posted
- 27 Feb 2015
- Closes
- 01 Mar 2015
- Sectors
- Health, Nursing & Social Care
- Contract Type
- Permanent
- Hours
- Full Time
Responsibilities
The Trade Desk Specialist's role is to provide first-level and first-class support answering questions and resolving participant issues related to trading and technology. The role will support repeatable and common tasks associated with operations and trade support. This includes handling inbound calls and email traffic for the Trade Desk, as well as monitoring all systems proactively. The Trade Desk Specialist will also document issue resolution and participant communication.
Requirements
- Equivalent of Bachelor's Degree.
- Solid experience in a securities related or technical support field.
- Windows and Linux proficiency preferred.
- FIX protocol proficiency preferred.
- Customer on-boarding experience preferred
- Desire to gain securities market expertise and to become proficient with BATS Technology.
- Strong troubleshooting, problem-solving, and customer service skills.
- Ability to work well on an international team
- Excellent written and verbal communication skills.
- Ability to work well under pressure.