Part Time Inbound Customer Service Advisors

Due to growth and internal progression, the Company has a number of part time vacancies at our Bolton site for Customer Service Advisors with a flair for spotting sales opportunities.

The basic salary package starts at £13,130 (pro rata based on 37.5 hours)

+ uncapped commission.

Hours of work:

2 or 3 days per week, one of which must be Saturday or Sunday and preferably Monday or Friday as a weekday.

Start Date:

Monday 2 March 2015.

Candidates must be available to attend a 5 day training course week commencing Monday 2 March 2015.

Training course days & time: Monday to Friday 8.30am to 5.00pm with 1 hour for lunch each day.

What's the Inbound Customer Service Advisor role all about?

The main aspects of this role are to receive inbound calls from customers who wish to arrange a repair for their domestic appliances over the telephone, after building a rapport with the customer and completing the appointment you will be targeted to sell them a variety of products that match the customers' requirements.

What will my responsibilities be?

• As a Customer Service Advisor you will achieve and exceed targets and KPI's by using your exceptional service and objection handling skills
• You will have a passion for Customer Service and show a positive approach to a target driven environment
• Demonstrate a dynamic attitude of relentless determination to achieve customer satisfaction
• To be flexible when required to complete other ad-hoc tasks for the business.
• Taking ownership of individual and team targets

What skills do I need to have?

• Ideally experience in a Customer Service or telesales background
• Ability to organise own time and to prioritise when faced when multiple tasks
• Ability to clearly communicate with both customers and colleagues
• To be highly self driven
• A strong team player
• Computer literate
• Excellent verbal and written skills
• Determination to succeed
• Must be reliable and punctual
• Have a can do attitude
• Ability to show empathy and build rapport
• Results orientated

Benefits:

• 25 days holiday (pro rata) plus bank holidays
• Breakout area with internet café and games station
• Childcare vouchers
• Free onsite parking
• Discounts on company products plus plenty of other staff-only offers

Please note that uploading your CV is the first stage of the application process. You will be sent an email to complete an application form. You must complete both parts of the application process to be considered for the role.