DevOps Engineer

My rapidly expanding and technically cutting edge client is seeking an experienced DevOps Engineer to join their existing team based in their Bristol office.

This is an exciting opportunity for those looking for a opportunities in a high tech, internationally focused environment.

The Role:

• Direct interaction with customers helping them identify and resolve technical issues with bespoke products
• Internal reproduction of the customer problem to enable the development and testing of a resolution
• Developing resolutions to customer's problems, working with engineering to ensure they are integrated into the products
• Participation in escalations calls to brief customer management on support cases and assist in the creation of action plans aiming to solve customer issue
• Assisting customers in the design, implementation and administration of products
• Developing customer facing support documentation, when appropriate to summarize common support issues
• Communicating with the engineering teams (when required) to facilitate resolutions for customer issues

• A minimum 3-4 years post-bachelors degree experience in technical support role or DevOps role with experience of customer mediation
• Excellent Communication - both verbal and written, support is conducted via email and phone
• Solid understanding of the technical fundamentals of the Internet. You should have a solid knowledge of protocols such as HTTP, SSL, IPv4.
• Strong experience working on Linux with mixed skills around administration and troubleshooting
• Demonstrated strong collaboration and teamwork skills.
• The ability to be a good listener and to be able to identify the key customer information to identify the customers problem