Guest Experience Agent - The London EDITION
- Recruiter
- The London EDITION
- Location
- London
- Salary
- Competitive
- Posted
- 01 Feb 2015
- Closes
- 01 Feb 2015
- Sectors
- Health, Nursing & Social Care
- Contract Type
- Permanent
- Hours
- Full Time
Guest Experience Agent - The London EDITION
Salary:
Location: London
Job Reference: Caterer/Q
Employer Type: Hotel
Recruiter: Marriott
Date Posted: 30/01/:00
Contact: Please click 'Apply on Company Website'
Job id:
Guest Experience
Agent - The London EDITION - Q Job : Guest Services/Front Desk Primary Location : GBR-Greater London-London-The London Edition Organization : EDITION Position Type : Non-Management/Hourly Schedule : Full-time EDITION is an unexpected, refreshing collection of individualized, one-of-a-kind hotels that caters to guests expecting, and in turn demanding, a unique experience - not merely a place to sleep. EDITION employees embrace our Ethos, Core Values and Ideals to bring our brand and exceptional service to life. Check out this link:
The London EDITION represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighbourhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home.
WHAT DO EDITION LOOK FOR?
EDITION seeks employees who can personally represent the brand. Their attitude and personal style, coupled with their passion for service delivery, will bring the brand alive for each guest. EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand is unique with its modern visual appeal, music and scent.
EDITION's ground breaking concepts give a true competitive edge, product distinction and a huge advantage over what is currently offered in the hotel industry. Ian Schrager has given creative direction and has lent his vision for concept, design and marketing with Ritz Carlton's operational expertise which exemplifies world-class service. PRESS: edition-hotels.marriott.com/press
HOTEL WEBSITE:
HOW DO I APPLY?
Candidates can apply direct for positions via the caterer.com website and online at
or To be considered for future upcoming roles candidates can send CVs / covering letter / video profiles by email to
Job Summary
Responsible to organize, confirm, process, and conduct all guest experience activities including; handling all incoming guest phone calls, guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. EDITION is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Job Posting : Dec 19, 2014, 4:05:21 PM
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Salary:
Location: London
Job Reference: Caterer/Q
Employer Type: Hotel
Recruiter: Marriott
Date Posted: 30/01/:00
Contact: Please click 'Apply on Company Website'
Job id:
Guest Experience
Agent - The London EDITION - Q Job : Guest Services/Front Desk Primary Location : GBR-Greater London-London-The London Edition Organization : EDITION Position Type : Non-Management/Hourly Schedule : Full-time EDITION is an unexpected, refreshing collection of individualized, one-of-a-kind hotels that caters to guests expecting, and in turn demanding, a unique experience - not merely a place to sleep. EDITION employees embrace our Ethos, Core Values and Ideals to bring our brand and exceptional service to life. Check out this link:
The London EDITION represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighbourhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home.
WHAT DO EDITION LOOK FOR?
EDITION seeks employees who can personally represent the brand. Their attitude and personal style, coupled with their passion for service delivery, will bring the brand alive for each guest. EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand is unique with its modern visual appeal, music and scent.
EDITION's ground breaking concepts give a true competitive edge, product distinction and a huge advantage over what is currently offered in the hotel industry. Ian Schrager has given creative direction and has lent his vision for concept, design and marketing with Ritz Carlton's operational expertise which exemplifies world-class service. PRESS: edition-hotels.marriott.com/press
HOTEL WEBSITE:
HOW DO I APPLY?
Candidates can apply direct for positions via the caterer.com website and online at
or To be considered for future upcoming roles candidates can send CVs / covering letter / video profiles by email to
Job Summary
Responsible to organize, confirm, process, and conduct all guest experience activities including; handling all incoming guest phone calls, guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. EDITION is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Job Posting : Dec 19, 2014, 4:05:21 PM
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.