2nd Line Helpdesk Support Engineer

Windows Server, Networking, Exchange Server

Person Required:
Experienced 2nd Line Support Engineer with excellent problem solving skills and analytical mind is required by one of the leading South East based IT support companies to join the support team providing remote and telephone support for desktop and server issues. This is an excellent opportunity for someone who can hit the ground running working in a telephone support environment. Must have excellent communication, telephone, and customer focused service skills.

Previous experience should include:
Using call logging systems, supporting PCs and Servers, Microsoft products including Windows desktop, Windows Server, Exchange Server, SQL Server, Office and Outlook in an Active Directory environment. An understanding of networking concepts eg TCPIP Firewalls, VPN and Routers is required. Current Microsoft certification also required.

Company Information:
Yellowspring Ltd is a long established IT reseller focusing on infrastructure consultancy, installation, support and maintenance. We are dedicated to providing an excellent service to our customers based in Essex, London and surrounding counties. Our customers include professional firms as well as general office based businesses employing between 20 and 250 users. Our solutions use, what we believe are, best of breed products in all areas. Our accreditations include Microsoft Gold Partner and HP Business Partner and others. We have a passion about the continuous development of our staffs' skills and abilities.