First Line Manager - Stoke

TJX Europe is a growth vehicle for the TJX Companies, Inc. - the world's leading off-price fashion and home ware retailer with sales of $27, 4 billion in revenues in 2013, more than 3,000 stores in six countries and approximately 191,000 Associates. Our European businesses include TK Maxx in the UK, Ireland, Germany and Poland, and HomeSense in the UK. Soon, TK Maxx will be launched in Austria.
TJX Europe currently operates five Distribution centres in Europe, ranging from 176,000 sq. ft. to 700,000 sq. ft., which are responsible for processing and delivering about 4.8 million units during peak to 343 TK Maxx stores in Germany, Poland, UK and Ireland every week, numbers which are growing all the time.

On a daily basis we receive different quantities and product types from our vendors into our Distribution Centres & every item that leaves our distribution centres must be ready to be merchandised directly onto the shop floor as soon as it arrives in store.

The Role:

?? Be responsible for the control of the workflow and organisation of associates to ensure that the standards of performance, attendance, quality and conduct are met
?? Plan and organise resources within the team, influencing the Shift Operations Manager appropriately, to ensure daily targets are met
?? Develop and monitor all associates within their department, including probationary reviews and monthly and annual appraisals to develop a high performing team
?? Develop and support your direct reports and coach them to up-skill their staff to build high performing teams
?? Recognise talented individuals and nurture, develop and coach them to ensure future succession
?? Conduct regular team briefing sessions to deliver company information and to receive feedback from the team to foster team spirit and build morale
?? Maintain consistency and continuous improvement in results through an analysis of work methodology and an appropriate coaching style
?? Implement 'Best Standard Practice' and controls to minimise shrink to accepted location targets
?? Complete and monitor all reports and data to a high standard of accuracy
?? Ensure good housekeeping standards are met and maintained in line with responsibilities under the H&S; plan
?? Assist with recruitment to the appropriate level of resource to meet business needs

Person Specifications:

?? Experience of working in a fast paced target driven environment and managing 1-2 team leaders / supervisors / lead operatives and a headcounts of 15 + operatives is required
?? Ability to engage, motivate and influence to deliver results through your team
?? Ability to complete multi tasks whilst continually driving for results
?? Ability to adapt well to change and support others through change
?? Ability to clearly communicate at all levels, both verbally and written
?? Problem solving skills
?? Experience with prioritising work efficiently, setting and achieving measurable daily targets and working within set budgets
?? Experience with sickness, absence and performance management
?? Basic coaching skills
?? Basic knowledge about disciplinary procedures
?? Basic computer literacy
?? Willing to work rotating shifts

With extensive career options, TJX Europe is one of the most successful and exciting retailers thanks to our business model of no-frills stores with opportunistic buying. So our savvy shoppers get top fashion & home ware brands for up to 60% less than the recommended retail price.

We offer excellent career development opportunities, competitive salaries and we are committed to support your goals so you can help us achieve ours.
If you would like to be a part of something very special then please apply today.