Technical Support Engineer - Linux
- Recruiter
- ARC 7 Resources
- Location
- Berkshire
- Salary
- 40000.00 GBP Annual + bonus
- Posted
- 31 Jan 2015
- Closes
- 02 Feb 2015
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Engineer - Linux
My client is a truly global market leading IT organisation working with the latest technologies available. Due to continued growth they are looking to expand their teams. They are looking to hire a Technical Support Engineer with a good level of experience working within a Linux environment.
Principal Duties and Responsibilities:
- Provide technical support to customers' technical staff, answer questions on function and usage of product, gather relevant information and determine troubleshooting steps to diagnose & solve customer reported technical problems of varied complexity in professional and timely manner, over the life of the case. Should understand customer systems, environment, configuration, and be able to duplicate reported problems if necessary or possible, analyze problems, identify user/configuration errors, or identify defects in the product and recommend workarounds and solutions.
- Works closely with customers, Support Engineers, Development Engineers, Professional Service engineers, Product Management team and Sales Engineers to share product knowledge and provide resolution to customer support cases.
- Ensures customer satisfaction by handling their requests with accuracy, professionalism and speed
- Provides support coverage via phone, email and Web
- As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required
Essential Skills:
- Advanced knowledge and hands on experience of Linux operating system. Preferably Redhat certified RHCSA/RHCE
- Managing Linux file system, Installation & Configuration, Network services, Disk Management
- Good understanding of VMWare/Virtual environments
- Experience with workflow engines, CEP engines (Esper)
- Work experience in Information security with exposure to security products, data warehousing, Investigation of security events.
- Client support experience and ability to collaborate and liaise with development to troubleshoot and resolve issues.
- Able to use advanced debugging techniques including analysis of dump files, tracing, and performance tuning and monitoring.
- Demonstrated ability to take initiative in identifying and resolving technical problems via telephone, email and Web based service portal.
- Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately.
- A quick learner capable of working independently on complex networking and application problems requiring individualized analyses of situations, data and an in-depth evaluation of various factors.
- Strong customer orientation and dedication.
- Excellent time management and organizational skills.
- Strong written and verbal communication skills, both technical and non-technical.
- Aptitude and desire to learn
- Self-starter with demonstrated ability to take initiative and accomplish multiple tasks
Experience and Education Qualifications:
- Minimum of 3 years' experience in Technical Support working with Enterprise level Software Systems.
Keywords:
Linux, support, technical