Customer Services Advisor

Customer Services Advisor

London, NW9

Salary: £19,000 to £19,500 + a performance related bonus up to 25% of salary and fantastic benefits!!!

Would you like to work for one of the UK’s fastest growing companies? Do you want to work for a FTSE 250 company that still has a strong family feel and sense of fun, when we are not working hard! Well, Telecom Plus Plc, trading as Utility Warehouse, the Discount Club, is all of this and more. We are the UK’s only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets and our growth is based upon ‘word of mouth’ recommendations. And grow we do, because we are passionate about delivering excellent customer service and this is a passion that we expect from every member of our team!

We are recruiting Customer Service Advisors who share our enthusiasm for providing excellent customer service, delivered with a personal touch. Our Advisors are ambassadors for our Company and we want people who have:

• Excellent communication skills – including the ability to rapidly establish good working relationships with our customers and partners;
• A ‘can do’ attitude and ‘customer first’ approach;
• The ability to take ownership and use initiative;
• A genuine interest in engaging with customers and colleagues alike;
• Good attention to detail and problem solving skills;
• Good numeracy and literacy skills;
• A basic knowledge of Excel and Word.

Our opening hours are Monday to Friday between 9am and 5.30pm and 9am to 4.30pm on Saturdays.

If you think this could be you, and that you would enjoy working in a busy call centre with a passion for excellent customer service, then you could be right for us! And we look forward to receiving your application!

Applicants must be eligible to work in the UK.

Keywords: Customer, Customer Service, Customer Coordinator, Customer Service Advisor, Customer Support, Helpdesk, CSA, Customer Advisor,