Premier Advisor

Premier Advisor's *Immediate Interview Process*

Full-Time

£17,350 Basic + Bonus, Pension, Benefits & Discounts

South Gyle

I am currently recruiting Premier Associates for one of the worlds leading companies in Edinburgh. This amazing role offers an extremely rewarding package with a starting salary of £17,350, discretionary performance bonus, flexible benefits, pension and employee discounts. If you thrive working in a fast paced environment? Have a passion for customer service? Looking for the next step in your career to work for a global brand? Then this is the opportunity for you!

You will be first point of contact and the first voice they will hear when they call in for advice. First impressions are important so having an articulate call manner is vital and generally looking to exceed customers expectations on every call. You will be working in one of our busy dynamic contact centres, where every call brings the chance to excel. You will genuinely enjoy constant telephone contact with your customers, be an instinctive communicator and thrive on identifying opportunities to help your customers find the right solutions to meet their current and future needs.
Being a Premier Associate you will consistently bring high levels of Customer service and Energy so we are looking for bright, attentive individuals who can hit the right note from the word go and make our Premier Customers feel valued, special and unique.

You must be available to work the required working pattern for this role Monday to Sunday 8am-11pm on a rotational rota basis.

Your responsibilities will include:

Listening to customers to identify and understand their current and future needs and providing the right solution to meet those needs.
Delivering a bespoke personalised customer service to Premier customers
Taking ownership to resolve a range of customer queries including lost & stolen cards, transfers, payments, complaints & emergency situations
Providing excellent service, going above and beyond customer's expectations on every single call
Complying with the regulations and procedures that govern our business and products
Encourage the use of the banks alternative delivery channels (e.g. internet or mobiles) according to the customers needs

The ideal candidate for this role will have;

Experience in a relevant environment i.e. Customer Services
A proven track record of understanding customers needs and delivering excellent customer service
Strong professional communication skills both oral and written
Experience of making timely and informed decisions
Flexibility and open to change and innovation
Experience of working with rules and regulations
Consistently achieved objectives set for them and taken action to improve on their own performance
Ability to commit to a rotational working pattern
Proficient keyboard skills

Candidates must pass a credit and criminal disclosure check to be considered for this role.

If you are interested then Apply online today or call Gary on 0131 718 8029