Italian Customer Service Advisor

Do you have a passion for delivering service excellence and interested in Gaming?

Are you an excellent communicator who understands the benefits of utilising key questioning techniques? Would you like to work for a large Global Organisation?



If you can answer yes to the last three questions then look no further as we have the ideal vacancy for you!



About the job

The Gaming team within the Customer Service Centre and deals with any calls relating to gaming products /services including: home entertainment consoles; handheld consoles; related peripherals, accessories and video game software and other computer entertainment approved hardware devices.



The successful candidates will ideally have a background in a customer service role and a strong problem solving abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers.





What you will be doing

*Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries regarding gaming and entertainment systems/consoles
*Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.
*Ensuring that the information provided is clearly understood by the customer(s)
*Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved.
*Prompt and accurate completion of all administration activities to ensure full customer satisfaction
*Recognise when customer requirements are more effectively dealt with elsewhere and refer as appropriate.
*Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.
*Full compliance with all legislative requirements
*Take part in and identify self-development opportunities and training needs
*Contribute to team and process improvements.

What skills you will need

Excellent customer service skills
Proven track record of building and maintaining customer relationships
Positive and professional manner to be portrayed at all times
Excellent communication and influencing skills
Evidence of achievement against challenging goals and targets

What experience you will need



Fluency in Italian
Customer Service Experience essential
Excellent communication skills are essential
Meeting targets and accuracy, quality, volume and to agreed service level agreements
Advanced knowledge of Gaming entertainment products and peripheral hardware and network

PC, web and social media literate and can evidence knowledge/experience of navigating through multiple tools and systems.

Telephony experience is essential

Working Hours

Operational Hours: 09:00 - 18:00 Monday - Saturday (40 hours p/w). Candidates must be fully flexible around these hours.

We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership of the request/problem and providing first touch resolution whenever possible.

The position must be filled this week!