Infrastructure Engineer (Production Services Support)
- Recruiter
- JM Group
- Location
- London
- Salary
- 30000.00 - 40000.00 GBP Annual
- Posted
- 28 Jan 2015
- Closes
- 30 Jan 2015
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Infrastructure Engineer (Production Services Support) - London - (PERM)
We are looking for an Infrastructure Engineer to join a specialist IT service provider who delivers a totally outsourced cloud-based environment. They focus exclusively on Financial Services companies who manage substantial investments and need a trusted strategic partner offering robust, flexible and compliant services. The ideal candidate would be highly motivated and comfortable operating in a 3rd line Infrastructure support role focusing on customer applications.
Key Responsibilities include
Delivering a primarily BAU 3rd line support role in line with ITIL Incident, Problem & Change processes;
Dealing with escalations from 1st and 2nd line Service Desk teams;
Implementing changes and releases to the customers applications;
Conducting Problem Investigations;
Operational checks and Event management;
Maintaining configuration items in line with the Configuration Management System;
Working with the client to support and release line-of-business application into the production environment;
Working with remote operation teams in London and Mumbai;
Out of hours scheduled/planned work;
Meeting contractual obligations with clients;
Ensuring compliance with the company's policies and procedures relating to information security management and to report any observed or suspected security weaknesses in the systems or services that the company provides.
Skill Requirements
Essential
Understanding of working in an ITIL environment;
Following documented Change Control and Release instructions;
Experience using an established IT Service Management tool;
Comfortable administering Microsoft Systems including Windows Server, Active Directory, Exchange Server;
Understanding of virtualisation;
Working with antivirus, mail gateways and web proxies;
Familiarity with Network infrastructure, specifically Cisco;
Experience with customer critical, Line of Business applications;
Familiarity with data centres and communications rooms.
Desirable
Experience working for an Outsource/Managed Service Provider;
Experience working in a financially regulated environment;
Working with VMware, vCloud Director (vCD) or Automation Center (vCAC);
Working with Microsoft System Center Configuration Manager;
Working with Microsoft App-V;
Working with Event Management/Monitoring tools;
Working with Microsoft SharePoint;
Working with Voice Over IP telephony systems.
Administration experience of:
Wintel Servers;
Storage;
VMware;
VDI;
Backup;
SQL.
The JM Group and JM Digital are operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Group and JM Digital are an Equal Opportunities employer and we encourage applicants from all backgrounds.