Warehouse Application Support Consultant - DV Cleared

Warehouse Application Support Consultant - Contract - London - Great Rates!

We've just had an excellent requirement come through for a Warehouse Application Support Consultant based in London on a contractual basis. For this role you must be DV Cleared.

Responsibilities:

• Monitoring and responding to application performance
• Responding to and resolving incidents within agreed service levels
• Participating in the on call rota and responding to incidents out of hours
• Performing root cause and incident analysis on complex issues, via code inspection if necessary
• Working closely with client resources (at various technical levels) to resolve incidents in a timely and accurate fashion
• Undertaking of risk and impact analysis for complex changes
• Working closely with 3rd line resources to articulate issues and assist with resolution, including verification testing
• Identify opportunities and deliver knowledge to 1st line support teams to improve the first time fix rate and drive down incident volumes
• Working with Service Delivery Managers to deliver an effective service to their customers within the agreed budget
• Working closely with the project team to build knowledge and transition new features and application enhancements into support
• Working with the Support Service team, technical and infrastructure architects to support the client requirements
• Produce and update process documentation to a high standard
• Identify opportunities for service improvement using initiative and customer feedback

Essential Requirements:

• Experience of working in an application support environment
• Ability to understand and address underlying behaviours of application code, data structures and performance and system architecture
• Knowledge of ITIL framework
• Excellent analytical and problem solving skills
• Be able to communicate clearly (verbally and in written form)
• Excellent communicator of technical matters to non-technical personnel
• Service and customer focussed and takes pride in customer satisfaction
• Ability to work under pressure in a fast paced environment
• Ability to work autonomously and prioritise workload to meet milestones and deliverables
• Going beyond routine questioning to find the underlying causes of issues or discrepancies to identify root cause and develop sound solutions
• Experienced software development in Oracle PL/SQL (10g/11g) or Microsoft C#/NET (min 2 years)
• Batch Scripting (UNIX, DOS)
• Experience using Active Directory to administer Windows domains

Desired Requirements:

• ITIL v3 Foundation Certified
• Experience in conducting impact assessments, enhancement specifications, and full change life cycle
• Motivated to broaden skill base and learn new technologies
• Good negotiation skills to work to resolve conflicts or differences by finding areas of agreement that benefit the organisation and individuals
• Experience of administering Windows Server 2003/2008
• Experience of using ESRI GIS mapping software
• Familiarity with UNIX-based operating system
• Experience of administering Apache Web Server and/or Apache Tomcat Java Container

RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every colleague you refer who then starts a role through Datasource either Contract or Permanent, we will send you GBP300!

You will be required to hold a minimum of DV security clearance. If you do not hold an active DV clearance please familiarise yourself with the vetting process before applying

Hit the 'Apply now' button to apply and to discuss this role further. We will be delighted to hear from you!

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