Customer marketing & sales manager for popular software company

We are looking for an enthusiastic individual to join our popular software company as a customer service account & sales manager. You will get the opportunity to learn new skills and be part of our friendly team, with the intention of growing your own team. After a successful probationary period, sales targets will be agreed and a bonus structure added to the basic salary.

Our offices are in a great location next to Brewery Wharf in Leeds, only 5-10 minute walk from the bus and train stations for easy commuting.

To the right candidate it will be a fantastic chance to show off their skills and prove their knowledge, with plenty of promotion opportunities.

Desired experience

• Sales with selling software
• eBay sales (as a popular store owner/manager/sales team)
• Selling on Amazon
• Selling on Etsy.com
• Additional fluent European or Asian languages
• Marketing & PR
• Team leader

Key Requirements

• Sales experience
• Customer service
• Telephone
• Email
• Clearly spoken English language

Main duties will include

• Answering queries about the software.
• Become a direct point of contact for all user accounts and build relationships.
• Qualifying leads by helping them understand how the software works
• Welcome new users with a personal introduction offering contact information, support and try to schedule calls to run through the benefits of the software.
• Maintain follow up contact with users after several months to engage with them and get feedback, suggestions and resolve any complaints or problems.
• Create reports from customer feedback/research and suggest better working arrangements.
• Constantly looking for ways to improve the services. 
• Maintain an accurate database of user contact (CRM) 
• Analyse and cross sell improved services where possible
• Analyse basic SEO on website, *using our SEO tools to offer teaser bits of advice and cross sell SEO services
• Follow up with users who cancel plans requesting feedback and try to save the account. Reduce cancellations and work towards a KPI target.
• Review competitor solutions regularly and report on improvements and new features added.
• Write blogs / articles on best practices to aid with SEO and user engagement.
• Create creative items such as newsletters, banners and PPC adverts and liaise with SEO/marketing team on running promotions.
• Manage advertising campaigns tracking leads and conversions.
• Hire and train junior customer service advisers as the department expands