Claims Adviser

Damage Management Claims Handler (Full Time) - Glasgow: 14257

We work together, one business, one aim - to be the best. Let's take the lead.
Salary of GBP14,770 to GBP20,000 depending on experience, plus benefits including 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays) and free travel & breakdown insurance.

Learn from our extensive range of training. Benefit from our brand new systems. But most of all, put your life experience to good use, helping resolve issues that mean a great deal to our customers.

What being a Damage Management Claims Handler involves

As a Damage Management Claims Handler you will be responsible for pro-actively managing a motor claim following from the initial registration through to settlement of the claim. You will be dealing with Policyholders as well as Third Parties throughout the process, keeping your customers up to date with any progress.

As part of our close knit team, you'll be:
Capturing accurate and relevant data for claim investigations or claim settlement
Taking a methodical approach to each claim, and working through the process with each customer
Proactively and professionally communicating with our customers to manage expectations and achieve the appropriate costs
Managing follow-on activity through to claim settlement including Third Party Damage, Policyholder damage and Theft investigation
Working within the regulatory and legal requirements of the FCA as well as keeping the customer experience at the heart of everything you do.
Skills and qualities you'll need
Relevant experience in Motor Claims or Liability Insurance
Helpfulness and a passion for customer service
Empathy and understanding
A professional attitude
PC literacy
Career benefits and rewards
It all starts with a competitive salary, benchmarked against our competitors, which will grow as you do. We've made sure your annual holiday entitlement is attractive too - and what's more, we let you choose the rewards that suit your lifestyle.

Base Salary of GBP14,000 to GBP20,000 depending on experience
35 hour working week Shifts between Monday - Friday 08:00 - 21.15, Saturday 09:00 - 17:00
22 days holiday a year (plus 8 bank holidays)
Pension funding of 9% of your base salary - you can choose to contribute less or more than this
Income protection
Life assurance
Private medical cover (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
Direct Line Group employees can apply for 50% off Direct Line and Churchill home, motor and pet insurance policies
We also provide free Direct Line travel insurance and Green Flag breakdown cover to our people.