Senior Support Analyst

Senior Support Analystto £41k + benefits
Kettering, Northampton

Our client is one of the UK's market leaders in the specialist area of automation and materials handling solutions, and as a result of continued success and a planned program of strategic growth, they are now seeking to recruit a highly enthusiastic and self motivated Senior Support Analyst to support the hotline function by reviewing complex customer issues, analysing and identifying root causes and providing effective working solutions to an extensive UK wide customer base.

Reporting directly to the Hotline and Systems Support Manager, the successful candidate will undertake a range of duties and activities to both internal and external customers, analysing and resolving complex software issues and liaising with Systems build managers and site champions to ensure there is a coherent release strategy for software updates.

Tasked with making recommendations and improvements through a continuous improvement process that is committed to delivering the highest levels of customer service and support, you will mentor members of the Systems Hotline team to develop their ability and understanding in diagnosing complex customer issues and will liaise extensively with the Support Manager providing accurate reporting when required.

Capable of recognising the need to meet changing priorities and have the flexibility to attend site when required in order to gain more information regarding issues as well as reassuring clients when appropriate. You will possess the ability to work autonomously or as part of a team, and will demonstrate exceptional organisational and communication skills at all levels. Your will have the ability to thrive within a busy multi-project environment where effective prioritising is key to success. You will be committed to absolute customer satisfaction and will demonstrate strong problem solving and focus on outcome abilities, escalating situations as appropriate.

To be considered for this varied and challenging role, it is envisaged that the successful candidate will be qualified to at least HND or degree level in a scientific discipline and will be flexible to travel on occasions whilst seeking a genuine career progression opportunity within a globally renowned market leader - and it is essential that you possess a full driving license and demonstrate comprehensive IT software and hardware knowledge and experience.

In return an excellent remuneration and benefits package are available for a suitably committed and capable electrically biased technical support professional. Interested? Then contact the Materials Handling Team at Premier Technical Recruitment on 01827 68400 or email your cv to handling@p-t-r.co.uk for further details.