Helpdesk Support Coordinator
- Recruiter
- Capita
- Location
- Lancashire
- Salary
- 16000.00 GBP Annual
- Posted
- 21 Dec 2014
- Closes
- 22 Dec 2014
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Capita are currently recruiting for a Helpdesk Support Coordinator to be based at their office in Oldham. Capita are the UK's largest Business Process Outsourcing Company with over 65,000 employees and 350 different sites. This role in particular is working in our Software Services division which is the leading supplier of software solutions to the public sector and social housing marketplace.
This role will be working in a Customer Service environment where you will help support Capita's Payment Management software. You will be heavily involved in interaction with customers throughout the day.
You will have experience in working in a customer service role where you will be on the phone and emailing to find solutions for the customer in the agreed SLA's, whilst keeping excellent satisfaction rates up. You will be driven to find a solution first time round and have a strong desire to help the customer.
Essential Experience/Skills:
- Be customer focused
- General IT knowledge
- Possess good communication skills - both verbal and written
- Be able to work under own initiative
- Can work as part as a team or individually
- Possess good organisational and administration skills
- Be able to work under pressure
- Must be PC literate with basic knowledge of Microsoft Windows and associated programs
- Be tactful and diplomatic
- Previous administrative experience
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.