Senior User Researcher (SO)

Senior User Researcher (SO)

Come and join HMRC's vibrant, new Digital Delivery Centre in Newcastle, where the needs of our customers are at the heart of everything we do. Using agile methods and the latest technology, you'll be right at the forefront of building revolutionary new digital services that will be used by millions, changing forever how individuals, businesses and agents deal with their tax affairs

In HMRC we offer attractive benefits, good career prospects and a commitment to support your continued professional development, including regular development reviews and access to learning opportunities - both on the job and more formal learning.

Travel to other offices may also be expected from time to time.

About the role

We are looking for a Senior User Researcher who wants to lead a growing UR community that will make an increasing impact in developing industry leading digital services for HMRC's customers. You will be expected to hit the ground running, working across agile multi-disciplinary team environments. Supporting and managing the portfolio of UR work in those agile teams ensuring URs are optimally placed and developed to best support our digital agenda. You will have a proven track record in using a wide range of different UR methods in a variety of fast paced agile development environments and be able to coach others in these methods. You will not be afraid of responsibility and most likely have excellent analytical and problem solving abilities coupled with well-developed social and leadership skills that have been used in previous leadership roles. The Senior User Researcher plays a critical role in the HMRC's Digital Transformation agenda. He/she will lead, mentor/coach and manage a community of user researchers and ensure they optimally generate and embed new and useful insight that will enable the business to design, deliver and iteratively improve its online services for users. The Senior User Researcher will work closely with senior colleagues to ensure the URs continues to grow as a community and that the community plays a significant role in the wider team at the Digital Centre at Newcastle and collaborate x-government.