German Technical Support - Networks

Our client is currently recruiting for a Technical Support Level one to join their Networks team. The successful candidate must be fluent in German and English both written and verbally.

The main purpose of this role is to provide presales support to registered Network Partners.

We offer a good benefit package as below:
* 40 hours contract - flexible shifts
* Perkz: employee benefits scheme that works with the best UK retailers
* Learning and Development courses
* Career opportunities within the account
* Monthly incentive prizes
Other responsibilities include:
* To respond to all cases within given timescales, efficiently, effectively and accurately.
* Handle both inbound Phone and Web Cases.
* To develop and maintain a full knowledge of client processes and services.
* Attend Client training to continually improve knowledge and skill sets to provide a high level of technical and customer support.
Role Requirements
In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:
* Fluency in German and English
* Dealing with Technical queries via Email and Phone to the customers satisfaction
* Ensuring that cases and calls are logged in accordance with the Data Quality guidelines
* To complete required training and pass all verification tests.
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
* A currently held/working towards/planning to gain CCENT/CCNA is highly desirable.
* Must be able to speak/write English and German fluently.
* Previous experience with working with networking technologies or related networking technologies is desirable.
* Experience of handling calls and emails in a Call Centre environment.
* Must be able to demonstrate strong Troubleshooting and analytical capabilities.

We operate between Monday - Friday, 8am and 10pm providing support to German Network Partners in German, while also providing English support to Cisco Partner from across Europe.

If you are interested, please apply online today!

* A relocation package is available for successful candidates.