German Customer Service Advisor

Our client is a worldwide leader in customer services providing support for multinational computer software technology corporation.

We challenge you to come and work for us in a multilingual fun environment, where most speaks at multiple languages, and we communicate daily with people in countries all across Europe!

To cover

* 40 hours contact - Monday to Friday between 8am - 5pm
* Inbound and Outbound calls and emails
* Perkz: employee benefits scheme that works with the best UK retailers
* Opportunity to earn Sales commission
* Learning and Development courses
* Career opportunities within the account

What you need to do in return? Well…you need to effectively use your excellent customer service skills to offer customers the best service available; assist them with their product inquiries over the phone; advise them on procedure and give the best resolution.

If you feel you would like to be part of this team and are fluent in German and English and are ready to work in a dynamic and fast paced environment, please contact us here:



RESPONSIBILITIES AND END RESULTS:

* To respond to all customer enquires within given timescales, efficiently and effectively.
* To develop and maintain a full knowledge of client products and services.
* To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
* To deal with all correspondence as requested/required.
* Logging of all calls accurately and in line with procedure.
* To meet and exceed daily/weekly targets


Knowledge and skills required are:

* Fluent in German and English.
* Experience of or aptitude for Customer Service.
* Good organisational skills.
* A minimum of 20 wpm on a keyboard.
* A working knowledge of MS Word / Excel

If you are interested, please apply online today!

* A relocation package is available for successful candidates who live outside the UK.