Cinema Support Coordinator

Job Title: Cinema Support Coordinator
Location & Post Code: London (W14)
Salary: £20,000 per Annum

Cinema Support Coordinator - Job Purpose:

The role of Cinema Support Executive will involve working from home on a rota, it is part of a team who provide 24 hour support 365 days of the year. The role will join our client's front line Customer Support team, managing their KDM database and troubleshooting phone calls and emails from both clients and cinemas.

The candidate will have strong Customer Service skills as their main role will be monitoring and responding to emails and telephone queries from cinemas and film studios around the world. The support team manages their TDL (Trusted Device List), ensuring all cinema and projection server information is up to date. Responsibilities range from guiding cinema staff through problems, training new users on online interfaces, and assisting studios with digital cinema releases via their online KDM generating system.

Key Responsibilities and Accountabilities:

• Troubleshooting phone calls and emails from clients and exhibitors.
• Helping to manage the KDM inbox, responding to queries in a professional and timely manner.
• Providing feedback to account managers and directly to clients, ensuring they are aware of any ongoing projects or problems as they arise.
• Maintain an up to date knowledge of respective developments in film technologies and international theatrical release schedules.
• To coordinate a range of administrative tasks including updating their TDL (database) with server changes and new sites, generating and issuing KDMs for clients and exhibitors
• Any other related duties as required.
• Training new users on online interfaces.
• Supporting the Cinema Support Manager as required.

Key Attributes and Experience Required:

• Previous experience working in a customer service role is essential.
• Experience working in the film industry, especially in a similar role would be desirable, but not necessary.
• Knowledge of databases, scheduling and/or booking systems.
• A self-motivated individual who is well organised and client-focused.
• Ability to follow and manage work flows.
• Understanding multiple protocols and following different procedures depending on the client / release.
• Able to work shift patterns, including night shifts.
• Excellent communication skills, both written and verbal.
• A good eye for detail and strong problem-solving skills.
• Ability to deal well with heavy workloads and work to tight deadlines.
• Competent multi-tasking, prioritising and managing high pressured situations.
• Willingness to learn and embrace new technologies.
• Any second languages would be of benefit but not necessary.
• Detailed oriented with strong organizational skills.
• Ambitious and self-motivated.
• Cooperative, enthusiastic and positive attitude.
• High level of ownership and tenacity with a can-do attitude.
• Hands on attitude with ability to multi task essential.
• Honest, open, willing to learn.

Please apply online with your CV and covering letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.