1st/2nd Line Technical Support Advisor – Experienced or Graduate

Full and Part-Time Opportunities Available!!!

Colindale, North West London

Salary: £20,225 to £20,725 + a performance related bonus up to 25% of salary

Would you like to work for one of the UK’s fastest growing companies? Do you want to work for a FTSE 250 company that still has a strong family feel and sense of fun, when we are not working hard! Well, Telecom Plus Plc, trading as the Utility Warehouse, is all of this and more. We are the UK’s only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets and our growth is based upon ‘word of mouth’ recommendations. And grow we do, because we are passionate about delivering excellent customer service and this is a passion that we expect from every member of our team.

We are recruiting Technical Support Advisors who share our enthusiasm for providing an excellent level of Technical Support, and can deliver this with a personal touch.

Our Advisors are ambassadors for our Company and we are looking for people who have:

•    A good knowledge of e-mail clients such as Outlook, Outlook Express, Mac Mail, Windows Mail;
•    A ‘can do’ attitude and ‘customer first’ approach;
•    The ability to take ownership and use initiative;
•    A genuine interest in engaging with customers and colleagues alike;
•    Good attention to detail and problem solving skills;
•    Excellent communications skills – including the ability to rapidly establish good working relationships with our customers and partners;
•    A basic knowledge of Microsoft Office.

Knowledge of BT’s network and infrastructure as well as IP Stream, SMPF, LLU (local loop unbundling), Landline, Mobile & VOIP services is preferred, however we are happy to consider any candidate with experience and/or knowledge of troubleshooting IT, Home Phone, Broadband and Mobile Phone issues.

Your Role will include:

•    Acting as 1st and 2nd line technical support for our customer base and internal departments;
•    Troubleshooting customer issues relating to our Internet, Landline, Mobile, VOIP and Internet Security services;
•    Supporting e-mail, webmail and web space services for our customers and partners.

Our Technical Department is open between 08:00 and 20:00 Monday to Friday and 09:00 and 16:30 on Saturdays.

If you think this could be you, and you would enjoy working in a busy but buzzy working environment then we want to hear from you. So if you would like to be considered for this fantastic opportunity, then click apply today!