Community Manager / Customer Engagement Manager

This is a fantastic opportunity to join an Oxford-based start up that has created a truly exciting online product. It's a personal organiser made to help you manage your life, as opposed to the numerous productivity apps made for your working life only. The product is intended to help you rid yourself of that nagging feeling that you're not quite in control.

The product is already making a big difference to people's lives. But it can only become even better through a thorough understanding of how people use it. This is what the company needs your help with.

If you are the type of person that looks to data to understand how to improve things, in particular communication and marketing, then this is for you. If you get a kick out of speaking to people on social media, can do it on-brand and are known to make others (and yourself) laugh when you write to them then you'll have a ball with this company.

This is a wonderfully hands-on role where you're going to make a lot of new friends on a daily basis, by chatting to people who might become or already are interested in the product. You'll also be everybody's favourite person in the company, because you'll be sitting on very valuable customer insight.

You can't be shy. You'll need to hold your own with the senior managers. You will work alongside the Digital Marketing Manager, and together you'll be creating engaging content that is a joy to read. Social media channels, analytics programs, CRM platforms, and other tools will help you in your job.

What they need your help with:

Engage people that are testing the product:

- Come up with ideas that will engage the relevant audience, for example, start twitter conversations, create quizzes and competitions for the blog, nurture their social media presence, and develop a distinctive tone of voice

Reach out to individuals that might be interested in the product:

- Using social media and other tools, find individuals that might like to hear about the product and engage them in conversation or activities that create awareness and interest for the brand and product
- Keep a close eye on customer activity and take action when people are becoming disengaged to win them back

Study the data to understand the customers:

- Through daily interaction with prospects and existing customers, and through analysing user data, you will become the customer expert and champion users' needs
- Tracking best practices in the industry (social media, engagement marketing, customer service) and being inspired to create your own breakthrough activities

Customer service:

A dedicated customer support person is likely to take over all customer service duties in the future, but until then:
- Respond to customer queries, issue bug reports, help solve issues as quickly as possible, and on brand

If you are interested and have 3 years relevant experience of most of the tasks above, they would love to hear from you with CV and cover letter.