Telesales Account Manager

Telesales Account Manager GBP15-17k

An exciting opportunity to join an industry leader, renowned in the market place for innovation and quality. This fast paced role working in a contact centre environment provides an excellent opportunity to excel your career in sales in a business to business environment and develop within a true market leading company. You will be part of a team that works as a finance broker, facilitating motor finance for customers, by working with finance houses and HPI motor traders.

With supportive line managers and a clear development plan you will work as part of a tight knit team to:

• Create, maintain & build relationships with both Dealer & Finance Partners at all levels
• Acquire and retain a thorough working knowledge of the HPI Finance Gateway software & it's products
• Through both inbound & outbound calls, promote the HPI Finance Gateway service and its products in order to maximise sales opportunities & develop excellent Dealer & Finance Partnerships
• Demonstrate excellent attention to detail when following processes and accurately update systems & record management information
• Contribute to delivery of HPI Finance Gateway targets

Excellent Customer Service

• Deliver excellent customer service by ensuring service levels are met on a daily basis: 80% of calls to be answered in less than 30 seconds, less than 3% of calls to be abandoned. Remove this
• Ensure excellent customer experience by achieving monthly call quality target: min 85% in call quality assessments monitoring rapport, attention to detail and accuracy of information provided.
• Ensure accurate information is provided to customers via email, and telephone.
• Build effective relationships with Finance Houses and Dealerships to broker deals to maximize acceptance rates.

Team work

• Excellent time keeping and attendance
• Demonstrate enthusiastic, self-motivated and flexible attitude