Customer / Sales Support Coordinator - Global Publisher

Customer / Sales Support Coordinator - Global Publisher (6 Month Contract)
Oxford
Excellent Salary + Leading Company Benefits Package (Pro Rata)

This role will involve providing technical support and customer care to new and renewal account managed/licensed customers for Wiley online/electronic products in a timely and effective manner. The successful candidate will be responsible for data quality and integrity and information management and will provide accurate reporting to management

About the Company:

We are a $1.8 billion global publisher and provider of books, journals and digital content-enabled solutions for research, education, and professional sectors. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, Canada, South America, and the Middle East.

Customer / Sales Support Coordinator Selection Criteria:

> Experience in a Customer Service/Support or Order Fulfilment capacity

> Good working knowledge of Microsoft Office and other PC software

> A basic understanding of IP configurations

> Some knowledge of order entry systems or customer management systems

> Ability to be resourceful, efficient and adaptive to change

> An organised team player with strong analytical skills and initiative

> Excellent interpersonal skills

> A Diploma or Degree in Business Administration/Management or Computing/Information Technology is desirable but not essential

> An understanding or experience in Journals Publishing, subscriptions agents and knowledge of Wiley journals would also be an advantage

Compensation & Benefits:

> Competitive Salary

> Performance Related Incentive Scheme

> Defined contribution pension scheme

> Attractive Company Benefits including 25 days holiday, 50% staff discount, support towards professional qualifications , employee assistance programme

Other Information:

> Should have the right to live and work within the UK

> Occasional travel within the UK or overseas for meetings or conferences.

> The closing date for this role is 11th December 2014

> Applications for this role should be submitted with a covering letter and CV

You may have worked in the following capacities: Sales Support Executive, Online Customer Service Executive, Client Care Representative, Sales Support Administrator, Technical Support Advisor.

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This role is managed by agency innovator RecruitmentRevolution.com.