Head of Insurance Campaign

DBF UK LTD is recruiting for a Head of Insurance Campaign in Ringwood to start with immediate effect. The salary is TBC so please submit your salary expectations with your application. This is a full time permanent role, 40 hours a week.

The rapid growth of one of the major UK award winnings clients at DBF has meant that this new role has been created - the current contact centre team is around 100 FTE. The role will involve line management responsibility of up to 9 Team Managers (TM’s) and 1 Quality Support Executive (QSE).

You will ultimately be responsible for the operational results that the contact centre team deliver (inbound and outbound call handling). You need to have a passion for excellent customer service and quality but also a dedication and commitment for continuously driving and improving sales results is a must.

The performance of the contact centre is clearly measured within certain Key Performance Indicators (KPI’s) and it is your job to meet and exceed these targets. The client does similar work in their own “in-house” contact centre and our challenge is to consistently outperform the in-house team.

About DBF UK LTD

We are contact centre outsourcing experts proudly employing over 1,800 agents in 4 countries across 14 sites (2 in the UK). Telesales is our core business.  We have grown by over 50% in the last 3 years almost entirely through telesales. Whether it is business to business or business to consumer, we are experts in delivering quality appointments and lead generation.

DBF UK LTD was awarded second place by Marketing Magazine for their Contact Agency of the Year 2012 award. We have also been awarded the Investors In People accreditation in June 2013.

DBF UK LTD is a great place to develop your career. We offer COMPETITIVE STARTING SALARIES plus BONUSES for our Contact Centre Consultants with genuine CAREER PROGRESSION opportunities. Many of our middle and senior management team started at consultant level. We further offer EXCELLENT TRAINING and support. The ‘DBF Academy’ is a two year training programme that will equip you with a broad range of business and life skills.

Benefits of working for DBF UK LTD

- BUPA Life Insurance Scheme

- Suggestion Box Monthly Winner Paid Reward

- Cycle To Work Scheme

- Childcare Vouchers

- Home Computing Scheme

- Dentist scheme

- Eye test vouchers

- Excellent onsite training and induction

- Staff room with complementary refreshments

- Corporate discounts, including hairdressing, gym membership, restaurants and bars

- Monthly dress down days

- Involvement with local charities and fundraising days/events

- 20 days holiday per annum plus an additional day per year of service up 5 days

- Bank holidays

- DBF Academy career progression structure

- Recently renovated premises

- Specific benefits on campaigns you work on including discounts, incentives and prizes.

- Recommend a friend scheme paid reward

- Apprenticeship positions available.

If you feel you have the skills and experience to become our new Head of Insurance Campaign please "click apply".