3rd Line Infrastructure System Administrator
- Recruiter
- Resource Management - Royal London
- Location
- Wilmslow
- Salary
- 30000.00 - 40000.00 GBP Annual + bonus + benefits
- Posted
- 26 Nov 2014
- Closes
- 28 Nov 2014
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
3rd Line Infrastructure System Administrator
Founded in 1861, Royal London is the largest mutual life and pensions company in the UK with Group funds under management of GBP73.5 billion. Group businesses serve around 5.5 million customers and employ 3,160 people. (Figures quoted are as at 30 September 2013.)We offer a range of pensions, protection and investment products, which are distributed principally through intermediaries.
Our vision is to become the UK's leading customer-owned financial services organisation. The specialist businesses that make up the Royal London Group are clearly positioned within their markets and our goal is to provide innovative solutions that match the needs of distribution partners and customers.
An exciting and challenging opportunity has arisen for a 3rd Line Infrastructure System Administrator to join our IT Team. Reporting to the IT Infrastructure Team Manager and operating within an IT Shared Services model you will be responsible for providing technical administration support for all Hardware and Software across the group. Working within a busy fast paced support environment this position will suit someone who has a good grounding within 2nd line support and is looking to take the next step in their career and progress into a more technical 3rd line role.
Key Responsibilities:
- Ensure systems are managed to the satisfaction of the business, managing incidents and service requests within SLA, reviewing breached calls and providing support out of hours
- Ensure hardware and software is kept within supported levels
- Fully document systems including DR procedures, recovery procedures, build procedures, call out logs, decision logs, maintenance procedures and fix knowledge base
- Support the strategy and follow industry best practice, where ever possible
- Identify opportunities for improvement in services and create appropriate utilities to manage the environment
- Support managed Disaster Recovery tests and develop or maintain procedures to ensure that systems can be recovered in the event of a disaster
- Work with the Project Manager to agree timescales for deliverables and manage the change process
Key Skills & Experience:
- Previous experience working in an IT Support role, providing 2nd and 3rd line support
- Appreciation of the development life cycle
- Strong working knowledge of all Microsoft technologies, including AD/Mail
- Strong working knowledge of End user computing
- Strong working knowledge of Networking (WAN/LAN/Security/WiFi)
- Good understanding of VMware & VMware View
- Good understanding of UNIX & storage technologies
- Good understanding of monitoring capacity and performance
- Good understanding of the automation of systems and process
- Industry knowledge and awareness of the direction of new technologies
- Willingness to work out of hours
- Knowledge of administering Enterprise level Back Office systems
- Experience of backup and recovery tools and procedures
If you believe you have the necessary skills and experience to join Royal London, please send your CV and a covering letter/e-mail in the first instance.