Head of Customer Services (Manager, Project, Process Improvement) BLUH17493

Head of Customer Services (Manager, Project, Process Improvement) BLUH17493

Milton Keynes

£60,700 - £71,400 plus £10,155 - £10,710 OTE bonus, £7,000 annual car allowance, company pension contribution of up to 20% & a range of comprehensive benefits

Reporting to the Operations Director, applications are welcomed for this position, which is a key role in the organisation, following the appointment of the existing post holder to a new position.

The Role

The objective of the role is to lead a department of 85, developing and motivating multifunctional teams in Customer Contact, Customer Support, Business Support and Sales to deliver an effective, efficient and economic Customer Services operation. In addition you would be expected to make a significant contribution to the Operations Senior Management Team as well as being a member of our client’s Leadership Group.

Our client

With over 1100 employees, our client is the UK’s leading independent standard-setting body and provider of warranty and insurance for new homes.

Their role is to work with the house-building industry to raise the standards of new homes and to provide consumer protection for homebuyers.

With no shareholders, they are able to invest in its purpose of raising standards and activities to improve the quality of UK house building. As an expert authority on the housing industry, active in research and development, they work with government and stakeholders to help shape housing policy.

Established in 1936, our client is the home warranty provider of choice, currently insuring over 1.6 million homes, with a market share of approximately 80%.

The Person

As the successful candidate you must be able to demonstrate extensive experience at senior management level of motivating and leading managers and their teams in a multi-product, multi-channel service environment. It is essential that you have a demonstrable track record of successfully developing and implementing customer service improvements, a good knowledge of process improvement methodologies and project management techniques together with a track record of developing and delivering to standard operating procedures (SOPs)  and exceeding service level agreements (SLA’s).

Closing Date: 10 December 2014

Our client is committed to the promotion of Equal Opportunities in all fields

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.