Operations Manager

Job Title: Operations Manager

Salary: GBP50,000 per annum

Location: Minerva House, Montague Close, London, SE1 9BB

Benefits: Company pension, 25 days holiday, private health care and others.

Wandle is a social business which operates across nine South London boroughs. We manage and own around 7,000 homes and we are building new homes year on year. We have an amazing head office located in London Bridge. With a vision to help shape vibrant communities and a mission to become a ground:breaking social enterprise, we are using our financial power to change lives in our core Boroughs.

Wandle is a great place to work and offers an incredible opportunity for our people to deliver true social value in the communities we serve. Our aim is simple : to provide the best services to our residents, to create places where people want to live and to develop meaningful partnerships that will help us achieve our goals.

Role specifics:

As an Operations Manager at Wandle, you will manage one of our four mixed:tenure housing and property management teams and will be responsible for delivering customer:focused, efficient and cost:effective landlord housing and property management services to around 1,500:1,800 residents living in a defined geographic area.

As a key member of the Wandle Management Team, you'll be fully responsible for ensuring all activities in your area are aligned with our strategic objectives. You'll be the key link between Wandle and our external partners such as local authorities, MPs and councillors and you'll develop these relationships so that we are recognised as a key player in each of our core boroughs.

Role requirements:

: You will train, coach and support your staff to ensure residents of all tenures receive a great landlord service.
: You will motivate and manage your team to respond proactively to customer needs and you'll develop effective approaches to income management, focused on achieving the best outputs for customers whilst protecting our financial position.
: You will also work alongside our repairs team and estate services partners to ensure that customers' homes and neighbourhoods are well looked after.
: You will ensure your team captures and addresses customer dissatisfaction, and learns lessons when we haven't gotten things right.

for this role please complete the online application form and we will be back in touch with you within seven working days. The recruitment process for this role will include online testing and a face to face interview.

Should you require any assistance or further information Rebecca Whitfield within our recruitment team on 713 or alternatively email : (1)



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