Customer Service Operator

Job Title: Customer Service Operator

Location: Wythenshawe, Manchester

Salary: £16,000 - £20,000 Depending on Experience

Customer Service Operator - The Role:

Reporting to the Customer Service Manager the individual will be responsible for meeting customer’s requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company. 

Customer Service Operator - Duties include:

• Take bookings from customers and updating these in the in-house systems. 

• Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment. 

• Perform and correctly implement General Administration, e.g. invoicing; filing; queries;  in accordance with departmental requirements. 

• Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures. 

• Maintain awareness of and follow transport (and H.M. Customs) regulations, where relevant, to conform to all statutory requirements.

To be successful in this Customer Service Operator role the ideal candidate will have experience in a customer service role and be passionate about delivering excellence. Desirable is experience in a similar role in the freight industry. At interview the candidate will be able to demonstrate their can do attitude, ability to be flexible and that they are a team player. Good Administration skills and ability to use Microsoft packages is essential.

Please apply online with your CV and covering letter.

Please check your email for confirmation that your application for Customer Service Operator has been received and to follow further instructions if applicable.