Customer Services Assistant - E-Commerce'
- Recruiter
- Candidate Source Ltd
- Location
- London
- Salary
- £19,500 per annum
- Posted
- 24 Nov 2014
- Closes
- 01 Dec 2014
- Ref
- 14Nov147AT
- Contact
- Michelle Davies
- Contract Type
- Permanent
- Hours
- Full Time
An exciting opportunity has arisen for an E-Commerce Customer Services Assistant to join a young and dynamic online business based in Clapham, London who retail a huge range of healthcare products on their website.
As an E-Commerce Customer Services Assistant your key responsibilities will be to:
• Provide the best possible support to customers over the telephone and by email.
• Add products to the website with comprehensive descriptions as quickly and accurately as possible.
• Work as a full member of the team, assisting fellow team members to fulfil the business goals.
• Ensure that orders are picked, packed and dispatched as quickly and accurately as possible to meet customer demands.
You will be part of many elements of the business including the customer order process, liaising with suppliers, packing and dispatching orders, stock management, customer returns and adding products to the website.
As a growing business there are opportunities to take on more responsibilities and progress for the right candidate.
As an E-Commerce Customer Services Assistant your duties will include:
• Adding products to the website.
• Responding to customer emails.
• Providing customers with updates on their orders.
• Answering incoming telephone calls.
• Contacting suppliers for delivery times.
• Customer returns including refunds and exchanges.
• Packing and dispatching orders.
• Booking courier deliveries.
• Writing a weekly article that will be published on our blog.
• Further ad hoc responsibilities.
The ideal E-Commerce Customer Services Assistant will hold the following skills and experiences:
• Must be fluent in English.
• Have an excellent telephone manner.
• Must be able to write clearly and accurately.
• Strong verbal and written communication skills.
• Customer service skills
• Teamwork skills
• Computer skills
The working hours of this role are Monday to Friday, 9.00am to 5.30pm, Monday to Friday (37.5 paid working hours per week).
In return you will receive a salary of £19,500 per annum.
To apply for this vacancy we require the following:
1. Please provide 10 bullet points on why you think you would be perfect for the role
2. Please attach your current C.V.
Read on to find out if you would like to apply!
The first stage of the application process is to apply online.
Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
As an E-Commerce Customer Services Assistant your key responsibilities will be to:
• Provide the best possible support to customers over the telephone and by email.
• Add products to the website with comprehensive descriptions as quickly and accurately as possible.
• Work as a full member of the team, assisting fellow team members to fulfil the business goals.
• Ensure that orders are picked, packed and dispatched as quickly and accurately as possible to meet customer demands.
You will be part of many elements of the business including the customer order process, liaising with suppliers, packing and dispatching orders, stock management, customer returns and adding products to the website.
As a growing business there are opportunities to take on more responsibilities and progress for the right candidate.
As an E-Commerce Customer Services Assistant your duties will include:
• Adding products to the website.
• Responding to customer emails.
• Providing customers with updates on their orders.
• Answering incoming telephone calls.
• Contacting suppliers for delivery times.
• Customer returns including refunds and exchanges.
• Packing and dispatching orders.
• Booking courier deliveries.
• Writing a weekly article that will be published on our blog.
• Further ad hoc responsibilities.
The ideal E-Commerce Customer Services Assistant will hold the following skills and experiences:
• Must be fluent in English.
• Have an excellent telephone manner.
• Must be able to write clearly and accurately.
• Strong verbal and written communication skills.
• Customer service skills
• Teamwork skills
• Computer skills
The working hours of this role are Monday to Friday, 9.00am to 5.30pm, Monday to Friday (37.5 paid working hours per week).
In return you will receive a salary of £19,500 per annum.
To apply for this vacancy we require the following:
1. Please provide 10 bullet points on why you think you would be perfect for the role
2. Please attach your current C.V.
Read on to find out if you would like to apply!
The first stage of the application process is to apply online.
Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.