Service Designer
We are looking for an experienced service designer to join our team a time of growth in Managed Services. This role will have the opportunity to set new standards for service design, cost models, service levels and proposal standards.
This role is about creating the vision for services for our Customers during the sales and bid life cycle. This is a key role which will be Customer facing to supporting selling our Managed Services capability but also will have key input to helping our business continually improve our services. We offer a flexible working environment with Solutions house in Stevenage, HQ in central London and home working. The role is Customer facing and reports to the team lead for design.
The successful candidate must be have the following skills and experience;
Lead managed service architecture and design activities
* Experience designing complex Service Desk Solutions
* Be recognised across the business as a lead expert in his/her own discipline
* Lead on sales opportunities on strategic approach to services, response content, commercials, tactics and negotiation
* Lead on creating straw man models for IT services for opportunities
* Can demonstrate specific contribution to winning new business
* Deliver a well-defined set of service design/architecture documents in a timely manner presenting an end to end seamless service
* Show expertise in pre-sales customer engagement and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver
* Be an expert on contracts and commercials including modelling, detailed cost analysis, liaison with finance and legal teams
* Be a mentor in the wider team for managed service concepts and thinking
* Support service transitions on specific projects
* Support producing new content including proposal documentation, sales slides and marketing materials
* Has delivered presentations to Customers on service models and managed service options
* ITILv3 foundation and/or ITIL service design accreditation
* Excellent interpersonal skills
* Excellent written and sales presentation skills including creation of high quality content
Hy-phen Limited is acting as an Employment Business in relation to this vacancy.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.