Contact Centre Agents / Customer Service - Brazilian Portuguese

Job Title:  Brazilian Portuguese Speaking Contact Centre Agents

Salary:  Circa £16,000

Based:  Portsmouth

Hours: Full Time between 10.00 – 24:00 Monday – Sunday (alternate weekends)

An excellent opportunity has arisen for bilingual Contact Centre Agents with fluency in English and Brazilian Portuguese with experience in providing excellent customer service to join a multinational award winning Services Company based in Portsmouth.

We are looking for enthusiastic professionals who believe in delivering exceptional customer service to join our growing multilingual team.

Key Responsibilities:

• As a Contact Centre Agent, you will handle enquires and provide support to customers by telephone and by email, while providing an efficient, courteous and professional service at all times.
• Supporting members and clients across Brazil ensuring that you have a good understanding of the company’s products and services.
• You will identify and proactively seek to resolve and support the needs of every customer and ensure that service levels are met.
• You will respond timely, accurately and professionally to all email requests and written communication as appropriate using internal guidelines, complaint documentation and expertise where necessary.

Key Requirements:

• Fluency in English and Brazilian Portuguese -You must have excellent verbal and written communication skills in Brazilian Portuguese and English as you will be dealing with written queries from both external and internal customers.
• Excellent listening skills - The ability to use listening skills to understand customers’ needs and to ensure you approach and handle sensitive issues accordingly.
• Excellent telephone manner
• Experience of providing exceptional customer service - successful candidates must have experience working within a customer service environment
• Team Player - You will need to be a team player as you will be expected to achieve and maintain individual performance standards to meet department objectives.
• Strong PC skills including Microsoft Office packages

Full training and support will be provided to successful applicants. This is an exciting opportunity for Brazilian Portuguese Contact Centre Agents to start a rewarding career with a large international services company based on the south coast who are Investors in Gold accredited and are committed to employee engagement and development.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Contact Centre Agent, Customer Service Agent, Contact Centre Advisor, Customer Service Advisor, Contact Centre Assistant, Customer Service Assistant, Contact Centre Officer, Contact Center Agent, Contact Center Assistant, Contact Center Officer will also be considered for this role.