Secured Loan Processor/Administrator

The role is to provide centralised support to the business development manager and senior underwriter, and involves taking ownership of customer applications during the underwriting process and through to release of funds.

Excellent written and verbal communication are required for corresponding with lending partners, solicitors and valuers to provide high levels of customer service within the agreed risk framework.

Duties and Responsibilities Include:

• Assist underwriters in carrying out risk assessments and make recommendations on the risk/s associated with applications which fall outside stated lending criteria taking into account lending guidelines and the company risk appetite.
• Providing support to the sales team, case managing files within prescribed timescales and focusing on achieving excellent customer service at all times;
• Client relationship management;
• Liaising with clients, lenders and conveyancing with any queries on a particular mortgage case;
• Written correspondence;
• Diary management. Follow case through to complete legal completion and beyond
• Knowledge, Skills & Abilities:

   

• Experience working within a financial services processing or administration (or similar) environment demonstrating strong administration and customer service skills;
• The ability to work as part of a team and a co-operative work ethic;
• Superior written and verbal communication skills;
• Solid, proven computer skills;
• Effective time management skills, that show solid organizational and diary management skills within a fast-paced, fluid working environment;
• Strong analytical skills and with excellent attention to detail
• Salary: From £14,000 to £18,000 per annum, dependant upon experience, plus benefits