Stella Artois Mystery Shop - North London

Mystery Shop to confirm the implementation of the 'Perfect Serve' program within the JD Weetherspoons pubs across the UK, and also to gain valuable competitor RSP information. Process of the call will be as follows:

1. Enter outlet and note Corona Extra facings in fridge. In order not to have to return to bar after ordering the

Chalice please ensure that this is mentally noted upon initial approach to bar

1. Order Stella Artois Chalice and monitor whether 4 steps of the Perfect Serve have been completed:
   1. Prepare
   2. Pour
   3. Skim
   4. Present

1. Various audit questions on products stocked/RSP's