Night Auditor
- Recruiter
- Arora Hotel Heathrow
- Location
- London
- Salary
- Competitive
- Posted
- 24 Oct 2014
- Closes
- 21 Nov 2014
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
* Arora Hotel Heathrow, London Heathrow Airport
* Part of Front Office team
* Reporting to Front Office Manager
* Contracted hours: 40 per week, various shifts (plus some occasional day work)
* Salary: GBP Competitive
What will I be doing?
The Front Office department is responsible for the welcome and farewell of all guests and visitors to the hotel. They deal with arrivals, departures and the co-ordination of all customer requests during the stay with us. The delivery of outstanding customer service to all guests is paramount to every task they complete.
Specifically, you will be responsible for:
* Outstanding customer care at all times
* Check-in, check-out, payment transactions, guest queries, telephone handling, foreign currency, reservation handling, cash handling, shift opening and closing procedures, wake up calls, newspaper orders, night audit procedures.
* Maintaining all equipment and work areas, including key and cash security
* To ensure that all systems are integrated and ready for the night run, ensuring that all hardware is functioning properly.
* To be fully conversant with all night audit procedures
* To be fully conversant with all procedures for taking the hotel main computers down for the night run, and back up when the night run is over
What is the hotel looking for?
* Previous hotel front office / nights experience is preferred
* Previous customer service experience is essential
* A capability and commitment to delivering high levels of customer care
* A smart and professional appearance
* A positive attitude and excellent communication skills
* Experience of working as part of a winning team
* Ability to remain calm whilst under pressure
* Computer literacy
* Cash handling experience
* Part of Front Office team
* Reporting to Front Office Manager
* Contracted hours: 40 per week, various shifts (plus some occasional day work)
* Salary: GBP Competitive
What will I be doing?
The Front Office department is responsible for the welcome and farewell of all guests and visitors to the hotel. They deal with arrivals, departures and the co-ordination of all customer requests during the stay with us. The delivery of outstanding customer service to all guests is paramount to every task they complete.
Specifically, you will be responsible for:
* Outstanding customer care at all times
* Check-in, check-out, payment transactions, guest queries, telephone handling, foreign currency, reservation handling, cash handling, shift opening and closing procedures, wake up calls, newspaper orders, night audit procedures.
* Maintaining all equipment and work areas, including key and cash security
* To ensure that all systems are integrated and ready for the night run, ensuring that all hardware is functioning properly.
* To be fully conversant with all night audit procedures
* To be fully conversant with all procedures for taking the hotel main computers down for the night run, and back up when the night run is over
What is the hotel looking for?
* Previous hotel front office / nights experience is preferred
* Previous customer service experience is essential
* A capability and commitment to delivering high levels of customer care
* A smart and professional appearance
* A positive attitude and excellent communication skills
* Experience of working as part of a winning team
* Ability to remain calm whilst under pressure
* Computer literacy
* Cash handling experience