Customer Sales Assistant

Job Title: Customer Sales Assistant (Self Store / Removals Joint Site)

Location: York – 068/181

Salary: Competitive

Grade: CM03

This is a part time role - 18 Hours per Week over 3 Days including Saturday

Reports to: Branch Manager

Our client is a fantastic national brand who specialise in removals and storage, offering a full range of professional removals and storage services for home and business, within the UK and overseas. They are currently looking for a customer sales assistant, to join their team based in York.

Customer Sales Assistant - Job Purpose:

The Customer Sales Assistant is a self reliant individual who is capable of running a well organised, process driven branch. A high degree of flexibility and a conscientious approach is required and past experience of the removals and self store industry is highly desirable. The Customer Sales Assistant will posses and demonstrate a passion for delivering superior customer service and be motivated to deliver against set KPI’s. 

Customer Sales Assistant - Responsibilities:

• Assist in identifying and developing self storage target markets under direction from the Branch Manager.
• Manage internal systems inputting accurate information on to Navision & Space Manager.
• Respond promptly to all customer enquiries and efficiently provide solutions to secure conversion in to sales.
• Nurture and build on good business relationships with customers, offering a full range of customer support processes.
• To ensure prompt and accurate production of written sales quotation, to include personalised sales letter and appropriate sales literature. Execute timely follow up of designated quotes.
• Liaise with operations and the branch manager to ensure bookings are made and acceptance administration is completed.
• Progress accurate verbal estimates as required, reflecting availability, customer requirements and the use of the local price tariffs as directed.
• Carry out full post acceptance customer support, including move plan confirmation, customer briefing, invoicing, debt collection and post move customer debriefing.
• Deal with customer complaints promptly and efficiently as they arise, in line with agreed company procedures.
• Maintain and manage strict financial management (cash handling, banking and administration).

Customer Sales Assistant - KPI’s:

• Effective management of all incoming calls and enquiries.
• Accurate input on Space Manager and Navision.
• Increase in enquiry base.
• Conversion of enquiries to quotes.
• Adherence to the 3 call process.
• Cash management.
• Customer queries and complaints managed.
• Improvement to budgeted claims percentage.
• Branch use again score 95%.
• Branch service score of 8.7.

Customer Sales Assistant - Skills, Knowledge & Experience:

• Customer centric and team player.
• Outstanding customer service skills.
• Excellent communication skills both verbal and written.
• Excellent telephone manner.
• Experience of self store and operational procedures.
• Ability to work with others and share Best Practice.
• Contribute to a can do environment.
• Ability to deal with complaints and resolve problems.

Customer Sales Assistant - Personal Attributes:

It is essential that you are professionally presented and have a friendly and approachable personality. You must have excellent communication skills, both written and verbal.

Closing Date: 14th November 2014

If you wish to be considered for this superb opportunity and feel you have the necessary skills for this role please apply online with your CV, along with a covering letter. You MUST also state your salary expectations within your Covering letter. Candidates will only be contacted if they are invited for interview. You must be eligible to work in the UK.

Please check your email for confirmation that your application for this Customer Sales Assistant role has been received and to follow further instructions if applicable.